Delivery and Returns
ORDERS & DELIVERY
Currently only orders from UK addresses can be processed at checkout. The cost of delivery is £4.99 - £6.99, which covers delivery of any number of items within an order. The standard delivery option is a 1-2 day domestic delivery service. We aim to dispatch orders within 1-2 working days. We aim to meet these delivery times but during busy periods deliveries may take a little longer.
RETURNS
To return an item please re-package the items you wish to return securely, print and insert the order confirmation email and post to the returns address below -
IRN BRU MERCH SHOP
Ink Branded
Floor 3, Standard Buildings,
94 Hope St, Glasgow G2 6PH
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund of the original cost (excl delivery) by way of the original payment method. We aim to refund you within 14 days of receiving the returned item. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
We do not offer free exchanges to UK customers. All returned items will be refunded once they've been received by our warehouse. Need a different size, simply place a new order!
RECEIVED FAULTY ITEMS
We’re really sorry if you’ve received a faulty item. Please contact us at consumercare@agbarr.co.uk as soon as possible so we can get this sorted for you.